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Monday, March 31, 2008

Communication in Our Lives


Journal Item Chapter 1


Bobby is an assistant manager for the Brookshire’s Grocery Company in Quinlan Texas. He has been my supervisor for two years and communication is one of the most important characteristics of his job. Communication is important in this job because he must constantly greet and interact with customers and other Brookshire’s partners. Customers need to know that they are welcome and accepted every time they enter a Brookshire’s grocery store. Customer service is our number one focus and without proper communication we couldn’t successfully live up to our job standards. Bobby uses communication to encourage and delegate partners in a respectful manner, since many of our Brookshire’s partners are teens it is important that he choose his form of communication delicately.
David works for the Sonic Fast Food chain and in order for him to fill his customer’s orders he must listen and speak carefully as a customer places their order. If a customer cannot understand David then there is a potential that the customer will not return to Sonic. On the other hand if David can not understand the customer there is a chance that the order will be fill incorrectly, which will result in an unhappy customer. Customers are like walking advertisements, whenever someone mentions a service like Sonic the other people participating in the conversation will most likely put their two cents in. If they have had a negative experience then they will share that.
Jessica works as a bank teller for Chase Bank, and communication plays a part in her job similar to David’s. Jessica must speak with customers via microphones as they come through the drive-through lanes. Understanding her customers is crucial because more than just cheese tots and curly fries are on the line for her. One incorrect key stroke and someone’s funds may be directed to another person’s account. Jessica also speaks with customers that choose to come through the lobby, similar to Bobby’s job Jessica must cheerfully greet her customers and allow them to feel welcome so they continue to choose Chase Bank to handle their finances.
Dr. William is an Art History Professor for a major University, he specializes in communication and presentation because it is important to keep his students engaged and interested in his course. His job is to pass his knowledge of Art History to his students so they leave his class brighter and more knowledgeable. Without successful communication Dr. William would be unable to do his job well and students would have a hard time understanding his lectures. Let’s suppose Dr. William spoke with a strong Arab accent, would the, primarily American, students still be able to comprehend his lectures on the same level?
Nancy is a school Nurse; she spends her day caring for ill or wounded children. These children have only recently learned how to communicate their injuries and their feelings of illness, yet some still cannot communicate how they fill. Nancy uses communication techniques that are specifically tailored to fit her young ones. For a child with asthma Nancy would say, ”think of your chest as if it were a ball of rubber bands (holding up her fist to symbolize a ball of rubber bands), now how many rubber bands are wrapped around that ball? A few, or a lot? The child’s response would help Nancy to understand the current status of the child’s asthma. That is just one technique that Nancy uses to communicate with the children that visit her office.

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